A Better Classroom for Global Education

COMMUNICATING EFFECTIVELY

1. Talk So Other’s Listen
2. Advocacy versus Control
3. Using Literature Connections like Book Studies
4. Send and Receive Messages using appropriate:

• Vocabulary
• Content
• Oral/audio
• Visual/written
• Physical/nonverbal

Listening:
Do You Hear ONLY What You Say?
Five Skills for Listening Support
Roles in Communication:

• Receiver
• Sender
• Deflector
• Paraphraser
• Mixer
• Fixer

Assertiveness Phraseology to volley with aggressive and victim models
Review and evaluate communication results through observation and feedback

CONFLICT RESOLUTION
For POSITIVE WORKPLACE CULTURE

• Dictionary of Conflict Vocabulary
• Dynamics of Conflict
• Consequences of Conflict
• Identifying Characteristics
• Failing to Recognize State of Conflict
• Establishing respect for different cultural behaviors that typically generate conflict
• Cooperation and Tolerance
• Tools of Conflict Resolution
• Strategies of Conflict Resolution
• Prevention Activities: Learning Negotiation, Mediation, Self-Advocacy Skills

POWER OF WORKPLACE CONNECTIONS

Workplace Social Skills
Achieving Personal Comfort Zones in Workplace Connections

• Required social activities, parties
• Required retreats, trainings
• Recognizing where connections infringe on personal privacy and non-work commitments

Creating Negative Culture with Connections Gone Bad
Learning Styles to Working Styles
Boundaries:

• Where YOU end and coworker begins
• Where you end and client, customer begins
• Who Owns the Words/Actions
• Who is responsible for the Words/ Actions

The Machine Connection
Social Connection Skills Development
Self-Concept Development in a Global Workplace Community

CULTURE OF WORKPLACE ABUSE
“What is it?”, and “Yes, It does exist!”

• Early Identification of Six Nonviolent Types and One Violent-prone Indicator
• Filters Common to Individuals
• Primary Characteristics of Filters typical to General Employee Population
• Abusive Communication Patterns : Verbal and Nonverbal
• Dictionary of Abusive Vocabulary
• Reframing Concepts/Attitudes
• Application and Role Reviews
• Changing Culture and Climate